AI Customer Service Agent
Automate the processing of helpdesk requests via email. Less waiting for your customers! Want to grow without growing your headcount?
Smarter service, no waiting lines
AI-powered email processing
The AI Customer Service Agent reads, classifies, and processes incoming emails at lightning speed. No more manual sorting or routing — hello better NPS, goodbye inbox chaos.
Faster handling, fewer errors
From 1 day to 4 hours resolution time. From 4 hours to just 1 hour response time. That’s not an improvement — that’s a leap forward.
Humans + AI = dream team
AI takes care of the repetitive work, humans step in when needed — with full context and control. More time for the cases that really matter.
What is the AI Customer Service Agent?
Incentro’s AI Customer Service Agent automates the handling of inbound helpdesk emails. Smart AI triages and classifies every request, while Camunda orchestrates a seamless process between humans and machines. You stay in control, your customers get faster answers, and your team focuses on the work that truly counts. No extra hires needed — just happier customers and more efficient service.
You used to handle everything manually – time-consuming and prone to errors. Now, support flows much faster and more consistently, giving the entire team a huge boost in clarity and peace of mind.
Edwin Nooijen, Sales Director at Incentro
Here’s how it works
Long implementation? Not with us. In just a few weeks, your first AI Customer Service Agent goes live. We analyze your support process, build the workflows in Camunda, and plug the AI into your existing systems. No vendor lock-in. No surprises.
The results?
- 58% shorter lead time
- Better SLA performance
- Lower pressure on support teams
- Happier customers
App Development
Cloud platforms
Headless CMS
Commerce Optimization
Cases we love talking about
Heard of a business that transforms unique business challenges into exceptional outcomes? That’d be us. Check out these inspiring cases.
All cases
Why Incentro
Whether you're looking for a strategic partner, a boost for your digital transformation, or the ultimate customer experience for your customers, you've come to the right place. With our next-generation digital solutions, you'll always be one step ahead of the competition.