Incentro goes full agentic: 'Layering AI on top of old processes, solves nothing'

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Almost every company is still running on processes designed in the pre-AI era, and that has become a strategic risk. Organizations that fail to redesign their operations now, are building a gap they may never be able to close. At Incentro, we are going all-in on Agentic AI across our entire services portfolio, with production-ready AI agents and our own platform to prepare companies for the AI era.

Most organizations were never designed for a world with AI. Their workflows revolve around manual work, human handovers, and traditional software. And that’s exactly where the biggest disruption of the coming years will happen.

Some companies believe they’re “doing AI” because they rolled out a chatbot, bought a few Copilot licenses, or had employees experimenting with prompts in ChatGPT. But operationally, nothing much has really changed yet.

“The hype phase is over,” says Incentro CEO Sander Verstoep. “Companies don’t want AI toys anymore, they want outcomes: faster processes, employees getting more done, and customers being helped instantly. But none of that works if you simply layer AI on top of outdated processes. You need to redesign your operations with AI at the core, not as an extra layer on top.”

Towards the Autonomous Enterprise

With this new AI direction, Incentro is fully focused on building what we call the Autonomous Enterprise: organizations where people collaborate with a powerful workforce of AI agents and systems that autonomously execute more and more tasks.

“AI removes a fundamental limitation,” says Verstoep. “Until now, organizations could only grow at the pace humans were able to process work. AI agents don’t have those limits. They scale instantly, operate continuously, and switch between systems, data, and processes in real time. But your organization has to be ready for that.”

These agents don’t just automate repetitive tasks. They also support decision-making, customer interactions, and even complete business processes. At Incentro, we don’t see AI as a standalone tool, but as part of a broader digital ecosystem where processes, data, and people work together.

What does that look like in practice? Well, for truck platform BAS World, we built AI agents for sales, pricing, and customer service. At payment solutions provider Payter, we implemented an agentic architecture that orchestrates critical business processes And at timber wholesaler Woodvision, AI agents now automatically process incoming orders from emails, PDFs, and spreadsheets, at record speed.

Ready-made digital powerhouses

Fortunately, companies no longer have to start from scratch. We already offer a growing library of production-ready AI agents for common B2B processes, including:

An Order Intake Agent that automatically processes customer orders from emails, PDFs, and Excel files
A Customer Service Agent that handles customer questions 24/7 through chat or voice
A Product Finder that helps customers find the right product faster
A Call Agent that listens in during conversations and instantly provides information or next steps
A Quote Generation Agent that automatically creates quotations based on RFQs

One intelligent AI ecosystem

In addition to these digital colleagues, our consultants also develop custom AI agents and even complete agentic ecosystems. We deliberately take a technology-agnostic approach and work with platforms such as Workato, Camunda, LangChain, Mendix, UiPath, Glean, and N8N.

But there’s also a new risk emerging. Many organizations are unintentionally building the next generation of legacy systems: a chatbot here, a copilots solution there, teams rolling out their own AI tools without central governance or oversight.

“That AI chaos will become a nightmare to manage,” says Verstoep. “We believe in one intelligent AI ecosystem where agents collaborate and scale in a controlled way - not a collection of disconnected tools with no central coordination.”

The future is agentic

This direction builds on the AI strategy we previously introduced during World Summit AI and at IncentroCon: Agentic ’26 earlier this year. At the center of that strategy is one key question: how do you move from AI buzz to AI business impact?

That shift requires more than technology alone. That’s why Incentro also offers services like the AI Readiness Scan, AI Discovery Track, training programs at our AI Academy, and our own AI Building Block: a modular architecture for building and orchestrating multiple AI agents within one secure environment.

“The question is no longer whether AI will change your organization,” Verstoep concludes. “The real question is: will you keep operating with processes from the pre-AI era, or will you build an organization that truly operates smarter and faster?”

About Incentro

We are a digital partner helping organizations grow faster, work smarter, and unlock more value from technology. We build solutions that accelerate processes and enable entirely new business models. With more than 370 specialists across Europe, Africa, and Asia, we combine technology with entrepreneurship and a no-bullshit mentality.

Our mission: building the Autonomous Enterprise, where people and AI agents work together as one digital workforce.

For more information, visit incentro.ai.