Customer Experience

Be the next norm-setter in Customer Experience

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Consumer expectations are on the rise and you are receiving immense amounts of data through a variety of touch points. But you are also struggling to interpret all that data in a meaningful way. The result: A sub-optimal customer experience, resulting in a lower buyer conversion rate.

We are accomplished at turning strategic bleating into practical solutions. When doing so, we accompany you on a Customer Experience growth path. Not as an experiment, but with proven and effective implementations.  

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A deep understanding of customers is the basis for sound decision-making when investing in technology. Instead of focusing on optimising your channels, adopt a holistic approach to improve the entire customer experience. 

How? By creating a seamless and personalized customer experience at all touch points. You achieve this by implementing digital integrations that connect different systems and processes. Examples include:

  • AI-powered chatbots providing 24/7 support

  • Automated workflows that keep orders and returns running smoothly

  • Data analysis that predicts customer behaviour and enables personalized recommendations. 

This is how you forge the key that opens the door to the ultimate Customer Experience. 

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  • Enhanced customer experience: Cut the ties to legacy platforms. We implement the right omnichannel solution at the right time.

  • Future-proof: Progress to that next-level customer experience. That’s how you become relevant again and stay that way

  • More profit: Reduce costs by eliminating legacy platforms.

Stop wasting resources and get more profit coming in. We free your organization from legacy platforms and implement the right omnichannel solution at the right time. Moreover, we have already selected the best software and tech stack for you. Let's turn up the pressure together to provide that next-level customer experience that your customers really want, so you become relevant again and stay that way.


Digital commerce

Selling online is key. E-commerce is the business process behind your customer experience and allows your customers to interact with your products or services at any time. We help you at every stage, from replatforming to final optimization, and deploy all our expertise in B2C Commerce and B2B Commerce.

Partners in Digital commerce

  • Commercetools.

  • Bloomreach.

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    Omnichannel technology

    Your customers expect a seamless experience across all channels, both online and offline. We help you improve this experience even further with modern omnichannel technology, from configuring products and in-store apps to logging on to your personal customer portal.

    Partners in Omnichannel technology

  • Contentful.

  • Contentstack.

  • Chatlayer.

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    Growth

    Your service level is the most critical element of your customer focus. We innovate your services, open up digital accessibility and use data and AI for valuable insights, so you not only believe your service is getting better, you know that it actually is.

    Partners in Growth

  • Insocial.

  • Contentsquare.

  • Thinkwise.

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    We take pride in telling
    our customers’ success stories

    Homefashion Group
    Case
    Homefashion Group
    In 2019, the Homefashion Group, the parent company of Leen Bakker and Kwantum, knocked on our door. The challenge? Achieving online growth with a flexible and scalable platform that considers their vision. And that's something we love to help with!
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    Nieuwkoop Europe
    Case
    Nieuwkoop Europe
    As a strategic digital partner of Nieuwkoop-Europe BV, a leader in trading hydroculture-based interior landscaping, Incentro helped to build a new e-commerce platform for B2B customers worldwide. The platform supports four languages, serves more than twenty countries, and utilizes the powerful technology of commercetools and Contentful.
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    Asics
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    ASICS
    ASICS' message is simple: movement is good for the body and mind. And, of course, the more people you can reach with this message, the better. But how do you succeed in that? The answer is Conversion Rate Optimization, executed by the best IT consultants in the Netherlands. Read more on our approach, the process, and how we've generated over a million in additional revenue each year.
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