Beautifully presented self-service portals, a smooth shopping experience on all devices as well as in-store, smart HR apps for colleagues and artificial intelligence that makes personalization a breeze. The pace of digital development is immense. So you need to ask yourself how effective you are in delivering the best customer experience. 75% of companies believe they are customer-centric but only 30% of their customers share that opinion, so there's a clear gap.
![ORANGE SHOOT 2.0 7 MAART 202316494-bewerkt.jpg](https://images.ctfassets.net/8q83c033chii/5cQnu75nve5OyynK28lC6/eaa6837176b45c24b558e3bf8c6d8a09/Blog_Design_Blog.webp?fm=webp&q=75&w=3840)
The next step towards the Ultimate Customer Experience
A deep understanding of customers is the basis for sound decision-making when investing in technology. Instead of focusing on optimising your channels, adopt a holistic approach to improve the entire customer experience.
How? By creating a seamless and personalized customer experience at all touch points. You achieve this by implementing digital integrations that connect different systems and processes. Examples include:
AI-powered chatbots providing 24/7 support
Automated workflows that keep orders and returns running smoothly
Data analysis that predicts customer behaviour and enables personalized recommendations.
This is how you forge the key that opens the door to the ultimate Customer Experience.
![Person with laptop and orange powder - Incentro sweater](https://images.ctfassets.net/8q83c033chii/72M88wZG79L4zXb8n0XL4l/6e0cad89e982cd2e1e6509216bd82848/Incentro_-_whitepaper_landing.png?fm=webp&q=75&w=3840)
Digital commerce
Selling online is key. E-commerce is the business process behind your customer experience and allows your customers to interact with your products or services at any time. We help you at every stage, from replatforming to final optimization, and deploy all our expertise in B2C Commerce and B2B Commerce.
Partners in Digital commerce
Omnichannel technology
Your customers expect a seamless experience across all channels, both online and offline. We help you improve this experience even further with modern omnichannel technology, from configuring products and in-store apps to logging on to your personal customer portal.
Partners in Omnichannel technology
Growth
Your service level is the most critical element of your customer focus. We innovate your services, open up digital accessibility and use data and AI for valuable insights, so you not only believe your service is getting better, you know that it actually is.
Partners in Growth
We take pride in telling
our customers’ success stories
![Homefashion Group](https://images.ctfassets.net/8q83c033chii/2AbQGE2rxArrgaxOuZrCdx/1914c7f2c62b4b67dfe667a16aa8c616/Case_HFG_Header_image.png?fm=webp&q=75&w=3840)
Homefashion Group
In 2019, the Homefashion Group, the parent company of Leen Bakker and Kwantum, knocked on our door. The challenge? Achieving online growth with a flexible and scalable platform that considers their vision. And that's something we love to help with!
Read more![Nieuwkoop Europe](https://images.ctfassets.net/8q83c033chii/2otprRjeDo9eMw7V8umKL2/be0a3ef0ed11e690afa86b4b01dd5c4f/Case_Nieuwkoop_Header.jpg?fm=webp&q=75&w=3840)
Nieuwkoop Europe
As a strategic digital partner of Nieuwkoop-Europe BV, a leader in trading hydroculture-based interior landscaping, Incentro helped to build a new e-commerce platform for B2B customers worldwide. The platform supports four languages, serves more than twenty countries, and utilizes the powerful technology of commercetools and Contentful.
Read more![Asics](https://images.ctfassets.net/8q83c033chii/7gcis9uuXZucn9qeL8OxWk/b1a3ed5f6cb7b9736e624da07a3b637c/Case_Asics_Header_image.jpg?fm=webp&q=75&w=3840)