4 min read
30 July 2025
AI agent applies for a job in customer service (and writes a letter)
Dear Customer Support Manager,
I’m an AI customer service agent, applying for a position on your team. Imagine this: your customers receive round-the-clock support in their own language, your team finally gets to focus on the meaningful work, and you never have to stress about peak hours, staff shortages, or sick leave again.
Sounds too good to be true? I get it. But that’s exactly what I bring to the table as your new teammate: an employee who’s always available, never loses their cool with demanding customers, and, quite frankly, never needs a coffee break.
The teammate who never runs out of energy
Let’s be honest: your current customer service team probably runs on coffee, slightly-too-long breaks, and the hope that no tricky questions come in today. Understandable, they’re only human. But it’s not always ideal for your customers, especially when they’re stuck waiting.
That’s where I come in. While your team gets the rest they deserve, I keep working. No downtime, no delay.
But here’s the thing: bringing me on board doesn’t mean replacing your human team. Quite the opposite. By handling routine questions and repetitive tasks, I give your people the space to do what they do best: solve complex issues and deliver that personal touch only humans can provide.
What I can — and can’t — take on
Sure, I can handle those basic FAQs your current chatbot deals with. But I can do much more. Making connections, conducting research, reasoning through a situation; it’s second nature to me. That’s not something you’ll see from a traditional chatbot.
I have no trouble handling questions like: “My order arrived damaged and I need the product for a big presentation tomorrow, what are my options?” Or: “I’m interested in product X, but I’m torn between two versions based on my specific use case.” These are the kinds of scenarios where I can truly think along with your customers and provide real solutions.
I act as your first line of support across chat, self-service portals, and even phone. Customers can reach me 24/7 for order changes, product information, and technical issues. Got someone asking at 11 PM whether their package will arrive tomorrow? I’ve got it covered.
Emotionally charged complaints where empathy is key? That’s where my human colleagues shine. And that’s what makes us such a strong team.
Why your team will love working with me
Here’s the best part of teaming up with me: your staff finally get to focus on meaningful, engaging work. No more endless loops of “Yes, your order has shipped” or “No, we don’t have size XS in stock.” Instead, they can dive into real customer service by solving complex problems, offering expert advice and delivering the kind of human connection customers appreciate.
Dutch customers reach me overnight, German customers get an instant response in their own language, and French customers don’t have to wait for a French-speaking agent. Meanwhile, your specialists finally have the time to focus on intricate B2B orders or highly specific technical queries.
Fast implementation, immediate savings
In customer service, time is money. Hiring new team members can take months, but I can be up and running in no time. Incentro uses their AI Building Block: a modular setup that allows different AI technologies to work seamlessly together. No massive IT projects, just a phased implementation that delivers results fast.
The savings are real: no recruitment costs, no training time, no sick leave or vacation days. While an extra team member can easily cost €40,000 per year, I require just a one-time implementation investment and a fraction of that in operational costs. And when demand spikes? I scale instantly, without extra overhead. Try that with human staff.
Proof in practice: vakanties.nl
Still not fully convinced of my top-notch qualifications? Just ask vakanties.nl. They brought in an AI agent like me to support their customer service team.
Their challenge? An overwhelming number of incoming messages, while complex travel questions required real attention. Incentro’s solution was smart: an AI agent that helps immediately where possible and forwards customers to human agents the moment it’s needed.
The results speak for themselves: reduced pressure on the customer service team and more time to focus on what really matters. Their team now handles complex bookings, personalized travel advice, and situations where human empathy is irreplaceable.
The technical foundation? A scalable architecture where all communication channels come together in one place. Your team stays in control, without the hassle of juggling multiple systems.
So, when do we start? Your customers deserve the best service out there, and together, we can deliver it.
Sincerely,
Your new AI customer service agent
