Thursday, March 9 - During our knowledge session, we sat down with representatives from the Gemeente Den Haag and the City of Lugano (Switzerland) to discuss their transition to a digital-first municipality. Read the insights and register for the next session!

According to a report by Camunda, a whopping 86% of respondents say they need better tooling to manage their processes. More and more complex business processes require automation and the right tooling to do this. Two municipalities gave us a look behind the scenes. 

During the knowledge session, Andrea Vescovi, Project Manager & Software Engineer, spoke about how the City of Lugano has become a digital-first municipality. Besides the financial benefits, such as saving on administration costs and office supplies, digital transformation has had other positive effects. Take, for example, the satisfaction of the city's inhabitants. The new e-government platform offers flexibility and transparency, allowing residents to be served better. 

In addition, Jan Verbeek, Lead Architect Municipality of The Hague, shared more on how municipalities can work together to become digital-first. They actually want to promote adaptation and reuse. After all, why bother reinventing the wheel?

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One of the pitfalls that was highlighted was getting employees on board. You have to invest time and effort to get your employees to think differently about your processes. Especially during the process owners need to be present. Though it remains difficult in practice, it is an essential part of the process!

  1. Collaboration organization: get business and IT on the same page using BPMN (Business Process Model and Notation). Describe a common goal and make sure you speak the same language and understand each other when it comes to technical terms.

  2. Collaboration municipalities: share knowledge between municipalities. Learn from each other and think about which processes can be reused. 

  3. Reduce complexity: think about building blocks and components so that you reduce complexity.