Tibu Health
How a Digital Workspace Transformed Tibu Health
Industry
Healthcare
Services
Customer Insights, Customer Experience, Digital Transformation, Document management, Integration, Support & Maintenance, Workspace Modernization
Technology
Google Cloud

Our team facilitated a smooth onboarding process, migrating Tibu Health to the magic that is a unified Google Workspace environment quickly and without any downtime.
With Google Workspace, Tibu Health’s teams are now more productive and better organized. Features like Google Drive and shared documents have streamlined internal processes.
TIBU HEALTH · TIBU HEALTH · TIBU HEALTH · TIBU HEALTH · TIBU HEALTH ·
TIBU HEALTH · TIBU HEALTH · TIBU HEALTH · TIBU HEALTH · TIBU HEALTH ·
About Tibu Health
Founded in 2018, Tibu Health is an innovative e-health company born from a simple yet powerful idea; to make high-quality healthcare more accessible for everyone. By leveraging advanced health and logistics technologies, Tibu Health provides a convenient and coordinated end-to-end healthcare experience. The company's unique approach reshapes how patients access services in Africa, enabling them to achieve better health outcomes and lead healthier lives with more time for what truly matters.
The Challenge
As a startup, Tibu Health’s initial approach to communication was informal, with employees relying on personal emails to coordinate. While this worked in the early stages, it quickly became unsustainable as the company grew and began handling sensitive patient data.
The need for a professional and secure communication platform was immediate. Tibu Health initially tried to manage a Google Workspace subscription on their own, but the costs quickly increased as their teams grew. They found themselves needing to upgrade their plan to accommodate new users and access essential features, which only compounded their finances. They needed a partner who could provide a cost-effective solution, streamline their IT management, and ensure their sensitive data was secure.
The Solution
Tibu Health partnered with Incentro Africa to get a managed Google Workspace solution. The transition was designed to be as seamless as possible, minimizing disruption to their day-to-day operations.
Our team facilitated a smooth onboarding process, migrating Tibu Health to the magic that is a unified Google Workspace environment quickly and without any downtime. This shift not only reduced their subscription costs but also provided access to a more comprehensive set of Google Workspace features that were previously unavailable or disconnected.
Beyond the initial setup, we continue to provide ongoing, personalized support. This local, on-the-ground presence has been the key differentiator, offering Tibu Health a direct point of contact for any issues, a stark contrast to navigating automated chatbots and international call centers.
The Results
The partnership with Incentro has had a transformative impact on Tibu Health, improving everything from internal operations to patient communication.
Enhanced Productivity and Collaboration
With Google Workspace, Tibu Health’s teams are now more productive and better organized. Features like Google Drive and shared documents have streamlined internal processes, and the company has earned consistent compliments from investors on the organization of its data. The use of Google Calendar for meetings is so ingrained in their culture that they follow the common productivity philosophy; "If it's not on the calendar, it doesn't exist."
Improved Security and Data Management
The managed solution has significantly enhanced data security. Google’s alerts on exposed passwords have allowed Tibu Health to quickly reset accounts, protecting sensitive patient data and ensuring business continuity.
Cost Savings and Scalability
By partnering with us Tibu Health was able to jump to a higher tier of Google Workspace at a discounted price, giving them access to more features while simultaneously reducing their overall costs. This scalable solution allows them to easily add new employees as they continue to grow.
The Power of AI
The integration of Google's Gemini has been a welcome game-changer. Tibu Health employees now use it to summarize and refine emails, and the AI’s functionality has drastically reduced the time spent on critical tasks like drafting grant applications. A process that once took a week now takes only a couple of days, freeing up valuable time and resources. Tibu Health has also trained its customer support team to leverage Gemini to craft more empathetic and professional patient responses.
"The number one reason for choosing Incentro Africa, other than just doing it ourselves, is primarily cost and support. The peace of mind that comes from knowing I can call someone on the team who is right here on the ground, that's completely different from going online to seek support. It makes a really big difference." - Peter Gikera , Co-Founder, Tibu Health.
A Partnership Built for Growth
The partnership between Tibu Health and us is a clear example of how strategic technology adoption, combined with dedicated local support, can drive significant business growth. Beyond the immediate benefits of cost savings and improved productivity, the collaboration has created a secure, scalable foundation that allows Tibu Health to continue its mission of delivering accessible healthcare across Africa. With a robust and reliable Google Workspace environment and a trusted partner in us, Tibu Health is well-positioned to innovate further and make an even greater impact on the communities it serves.
