High Maintenance to High Efficiency: How Takaful Insurance of Africa Liberated Their IT Team with Google Workspace

About Takaful Insurance of Africa

Takaful Insurance of Africa (TIA) is a pioneering and dynamic insurance company offering ethical and innovative products.They recognize that risk is an undeniable part of life and provide a wide range of risk management and financial security services. The Takaful Concept is based on the principles of togetherness, cooperation and mutual solidarity for all.

Founded in 2008 and licensed in 2011, Takaful Insurance of Africa is operated on an ethical and moral foundation that intends to improve societal welfare and avoids prohibited activities involving exploitative interest, gambling and excessive uncertainty.

The Challenge: The "High-Maintenance Baby"

For years, Takaful’s IT team was bogged down by a legacy on-premise mail system. Instead of driving innovation, the team found themselves trapped in a cycle of maintenance. A system that they described as resource-intensive and fragile.

The on-premise servers required constant, hands-on monitoring of hardware and environment health. If left unattended, the system was prone to crashing or going offline. It created a situation where the IT team had to dedicate a knowledgeable resource solely to the upkeep of the mail system, constantly worrying about mail queues and delays rather than focusing on strategic business issues.

The Solution: A Strategic Partnership with Incentro

Recognizing the need for change, Takaful decided to migrate to the cloud with Google Workspace. However, they didn't just want a product; they needed a partner. Through email marketing, they discovered Incentro Africa.

While Takaful could have opted for other partners, they chose to partner with us specifically for the quality of support. In a recent discussion, one of their representatives highlighted that our team was effective and always a phone call away, ensuring that no issue remained unresolved. For Takaful, having a partner who could provide immediate, knowledgeable support when problems arose was the deciding factor.

The Impact: Peace of Mind and Productivity

The migration has been transformative. The most immediate impact was the elimination of the headache associated with physical servers. By removing the need to monitor on-premise infrastructure, Takaful freed up critical IT resources to concentrate on key business initiatives rather than "keeping the lights on".

The move to Google Workspace unlocked new efficiencies:

• Seamless collaboration: Google Meet has significantly reduced the need for physical meetings, allowing teams to assemble rapidly across different branches.
• AI-assisted work: The team has begun utilizing AI features to assist with drafting emails, reducing the cognitive load required for daily communication.
• Reliability: The constant fear of system crashes is gone. The platform is efficient, and email management is no longer a primary concern.
• Smarter financial resource allocation: Eliminated the heavy CapEx of procuring and maintaining hardware. Funds previously tied up in this were redirected to critical business growth.
• Human resource optimization: Removed the need for a dedicated internal resource to maintain mail servers. Maintenance is now seamless and fully backed by our expert Help Desk team.