Digital work practices are replacing the old and traditional methods of executing business processes. Businesses are gradually realising the benefits of moving towards a more digital world to cope with demands and changing landscape in business operations. To preserve an edge and competitive advantage over companies that conduct their operations traditionally, the majority of organisations are today looking to undergo a digital transformation. According to a research by Gartner, 20% of CEOs used the word digital, up from seventeen percent in 2020 and 15% in 2019, especially when describing their top strategic business priorities.A business that has undergone digital transformation has enhanced processes that make employees' daily tasks efficient and productive, ultimately improving customer experience.
Approach to fully digitising a business:
1. Define and determine your "digital".
Digital transformation is unique for every business depending on the operations, workflows, and day-to-day activities. Digital could be defined as simply having an email address to ease communication internally or as complex as automating operational tasks and communications. Identifying a bottleneck, and specifying how digital can help achieve your business goals is the first in the digital transformation journey.
2. Problem statement/Gaps.
The company must identify the areas where traditional business practices are "adversely affecting" or impeding its operations. It could involve issues with workflows, operations, client experience, snags in the workflow, etc. There should be defined objectives on what outcomes would be achieved by digitizing problem areas.
3. Streamlined processes and operations.
Understanding the workflows from one stage to the next comes after identifying the places where digitization is required. This aids in spotting any role overlap that can cause delays and pointless approvals. Since this is what will be converted from analog to digital, the procedures will be crucial. Each step in the process needs to serve a specific purpose.
4. Putting Infrastructure into place.
A few infrastructures will be required to be in place before a business begins its digital transformation journey. For instance, a company will need a server in place if it wants to switch to digital data backup methods. The infrastructure could include both software and technology, as well as human resources.
5. Investing in the right technology.
It is key to settle on the right technology that will work for your company. The issue that has been identified and the objectives that will be accomplished by using the system will reinforce this. To invest in the correct solution that would improve accomplishing the desired results, it is also necessary to research the digital technology solutions for the business.
6. Resources and Experts.
Getting the right expertise to deploy the technology is essential after choosing the right technology. The specialists should be able to see the gaps and needs in the business, create a clear transformation map for how to complete the change, and accomplish the desired outcomes.
7. Getting Employees and customers involved.
One of the biggest challenges in digitising a firm may be stiff staff or consumers that are closed to new methods of conducting business. These individuals can cast doubt on a system that is intended to assist the company in streamlining its operations. Although rigidity can occasionally be warranted, getting both employees and consumers on board with the digital revolution to ensure maximum cooperation is essential for attaining the transformation's goals. The workplace culture is a vital component of engaging people. Digital business models may aim to maintain or enhance the current workplace culture.
Incentro is your solutions-focused partner who will walk with you on your company's digital transformation journey. From the initial concept to its full fulfilment.
We offer business solutions that will transform the way you work. From cloud solutions, workspace, and collaboration tools, we tailor make digital solutions to suit your business needs.