maintenance & support

let us take care of your online experience

With a highly skilled and motivated team we strive for operational excellence. By giving high priority to customer intimacy and getting things done with a team of happy and fun incentronauts. Roll up your sleeves and do what needs to be done to pursue the goals of our customers is our top priority.

maintenance & support; what we do

We do everything to support, maintain and improve your website, built in Alfresco, GX, Hippo, Intershop, Episerver, SDL Tridion and more. Your at the right address for:

  • Incident & Problem management
  • Change & Release management
  • 24/7 support en 3rd party management
  • Application Monitoring

why?

We believe in relationships and building strong partnerships. We trust each other and are passionate about making sure customers feel proud about their own business. We deliver premium maintenance services & projects resulting in long term relationships.

how do we do that?

Our support organization is set up in competence centers from which we support the different services. We do use different processes but we do not let these get in our way. Together we solve any issue as quick as possible. So we do use incident management, change management and problem management but only to compliment the work we have already done.

“you call us, together we solve it”

what would you need us to do?

Our service model is not written in stone. You are in charge of picking the best support thinkable for your organisation. If advice is needed we have two service managers who would love to assist you in making the best choices for your organisation. If after the start of the relationship a different model is needed we are flexible. There is a minimum package of services that we need to be pro-active and unburden you as a customer.

Services:Optional service windows:
– monitoring– outside office hours: 7×14 (08:00-22:00)
– incident management– round the clock: 7×24
– problem management– office hours: 5×8 (09:00-17:00)
– change management
– SLA
– version management
– continuous improvement
– file agreements and procedures
– various service desk opening times
– response times
– work around times
– resolve times
– 3rd party management
– hosting

would you like some more information?

Please contact us for further information or leave a message at the form below. Hope to see you soon!