Improvement of operational performance for ambulances

This year on the 14th of April, the Dutch Healthcare Authority (NZA) reported that most regions do not meet legal standards in terms of the response time of ambulances. Minister Schippers, public health minister, responds that he does not want the standards to be lowered but the performance to be improved. The question is: how?

According to the comment by the NZA, insurance companies and healthcare providers could contribute actively in improving performances. For this there needs to be a better insight in the performances of the Regional Ambulance Supplies (RAV).  According to the NZA  there needs to be more governance on the organisation of the RAV, and the execution and exchange of best practices can contribute to achieve this.

Dashboarding for professionals

Recently Incentro Safety Intelligence has launched the information product of operational performance on the platform ‘Safety Intelligence’. This best-practice consists of a dashboard with multiple overviews and analyses of performances of the ambulance region in which data is processed from several sources, that are generally used by RAV’s in collaboration with chain partners.

The information product operational performances of ambulance care provides regions with the tools that NZA request. This gives them more insight on the figures behind the figures and regions can make the first step in better organizing ambulance care.

The information product gives detailed insight on:

  • Overviews of actual times in comparison to the standard
  • Analysis of the journey times
  • Analysis of the supply versus capacity of the journey
  • Insight in B-transport
  • Production overview (declarable/non-declarable)
  • External assistance
  • Balance of availability

By using communal technology on the ‘Safety Intelligence’ platform, the information product can easily be adapted to the dynamics of the region.

What should the RAV do?

  1. Supply data of the incident, the availability and the schedule;
  2. Supply input based on the prototype of Incentro which is connected to the data of the region;
  3. Start a project to adapt the information product to the region;
  4. To make the information product available within the RAV;
  5. To make suggestions for improvement based on several analyses;
  6. To ensure the continuous improvement process based on the obtained overview.

What does it deliver?

  1. It shortens the completion time: produces a prototype with own data in a short length of time;
  2. It gives an enormous impulse on bringing up input and achieving an actively engaged project group;
  3. It lowers the (developing)costs: The concept and the technology are already provided. The attention goes to specifying the information product and making it relevant;
  4. To improve quality: implements a further developed product;
  5. To increase support: colleagues see what they can expect and therefore participate.

RAV’s that manage this well work together and therefore prevent having to invent the wheel again. Incentro Safety Intelligence supports them with a platform to work with. Safety Intelligence Platform is a shared platform for data-processing, data-analysis and data-distribution. It is based on communal technology and a safe infrastructure in which regions can develop, use and share information products.

About Incentro Safety Intelligence

We believe that information is the key component to increase safety. We have been helping our clients since 2012 to work more information driven. Our clients are RAV’s and safety regions and their chain partners. We are founders of the business intelligence community of the fire brigade and winners of the BI award. We want to connect people and make results easy to share. That also increases safety! We are Incentro Safety Intelligence and this is our mission: ‘We increase safety by information input’

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