De Belastingdienst (Dutch Tax Authorities) wanted to improve the search function on its Internet site. The ICT department requested quotations from several parties based on the needs and requirements. A successful partnership between Incentro, the implementation team of de Belastingdienst and the design team of the Center for Knowledge and Communication of de Belastingdienst was born.
Incentro uses GSA (Google Search Appliance) for providing the search service. This product of Google solely searches within the collection of the Belastingdienst’s own website. Incentro delivered a customized Google Search Appliance; in design as well as in achievements.